Terms of service
Table of Contents of the General Terms and Conditions (GTC)
§1 - General provisions and scope
§2 - Conclusion of contract
§3 - Retention of title
§4 - Cost allocation agreement
§5 - Right of withdrawal
§6 - Delivery time, shipping costs
§7 - Payment methods, set-off
§8 - Transfer of risk
§9 - Warranty
§10 - Limitations of liability
§11 - Data protection
§12 - Notice pursuant to the Battery Act
§13 - Alternative dispute resolution
§14 - Final provisions
§15 - Company information
§ 1 - General provisions and scope
(1) The following terms and conditions apply to all of our offers, sales, deliveries and services and become part of the contract, unless deviations are individually agreed. To be effective, any deviations from these terms and conditions require our express written confirmation.
(2) Consumers within the meaning of these terms and conditions are natural persons who make a purchase for purposes that predominantly can be attributed neither to their commercial nor to their independent professional activity, § 13 of the German Civil Code (BGB).
(3) Entrepreneurs within the meaning of these terms and conditions are natural or legal persons or partnerships with legal capacity with whom we enter into a business relationship and who act in the exercise of a commercial or independent professional activity.
(4) Customers within the meaning of these terms and conditions are both consumers and entrepreneurs.
(5) For orders placed in our online shop, the prices listed in the offer at the time of the order apply. The stated prices are final prices, meaning they include the applicable statutory German value-added tax and any other price components. All prices are exclusive of shipping costs.
§ 2 - Conclusion of contract
(1) By ordering the goods, the customer bindingly declares their intention to purchase the ordered goods. The customer must have reached at least the age of 18 in order to be able to order goods from us. In case of doubt, the customer must provide proof of their age.
(2) Customers submit a binding offer once they have completed the online ordering process by entering the information requested there and, in the final ordering step, click the "Buy" button. Immediately before submitting the offer, the customer has the opportunity to review and change their entries during the ordering process.
(3) If the customer orders the goods electronically, we will confirm receipt of the order without undue delay. The confirmation of receipt does not constitute a binding acceptance of the order. It may, however, be combined with a declaration of acceptance.
(4) A purchase contract for the goods is concluded only once we accept the contractual offer contained in the order after it has reached us. Acceptance may be declared either in writing or by delivery of the goods to the customer. Exception: in the case of payment by advance payment or PayPal, acceptance of the order takes place immediately upon your order.
(5) The conclusion of the contract is subject to the correct and timely delivery to us by our supplier. This applies only in the event that non-delivery is not our fault, in particular where a congruent hedging transaction has been concluded with our supplier. The customer will be informed without undue delay of the unavailability of the service. Any consideration already paid will be refunded without undue delay.
(6) If the customer orders the goods electronically, the text of the contract will be stored by us and sent to the customer by e-mail on request, together with these GTC.
(7) Even repeated goodwill gestures on our part do not establish any claim for the future.
(8) The contract is concluded exclusively in the German language.
§ 3 - Retention of title
(1) In contracts with consumers, we retain title to the goods until the purchase price has been paid in full.
(2) In contracts with entrepreneurs, we retain title to the goods until all claims arising from an ongoing business relationship have been paid in full.
(3) The customer is obliged to treat the goods with care.
(4) The customer is obliged to notify us without undue delay of any access by third parties to the goods, for example in the event of seizure, as well as of any damage to or destruction of the goods. The customer must notify us without undue delay of any change in possession of the goods as well as of any change of their own place of residence.
(5) In the event of conduct by the customer in breach of contract, in particular in the event of default in payment or breach of an obligation under paragraph 3 or 4, we are entitled to withdraw from the contract and to demand the return of the goods.
(6) The entrepreneur is entitled to resell the goods in the ordinary course of business. The entrepreneur hereby assigns to us all claims in the amount of the invoice value that accrue to them from the resale to a third party. We accept this assignment. Following the assignment, the entrepreneur is authorized to collect the claim. We reserve the right to collect the claim ourselves as soon as the entrepreneur fails to meet their payment obligations and falls into default of payment.
(7) The handling and processing of the goods by the entrepreneur is always carried out in our name and on our behalf. If processing takes place with items not owned by us, we acquire co-ownership of the new item in proportion to the value of the goods supplied by us relative to the other processed items. The same applies if the goods are mixed with other items not owned by us.
§ 4 - Cost allocation agreement
If the consumer exercises their right of withdrawal, they must bear the regular costs of the return shipment.
§ 5 - Right of withdrawal
Consumers have a right of withdrawal in accordance with the following provisions: Right of withdrawal.
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (trust in ePlaces Trading GmbH; Merkurring 33-35; 22143 Hamburg; Tel.: [INSERT PHONE NUMBER]; Fax: 040 – 43 26 4402; Email: shopify@artonvintage.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, although it is not mandatory. You may also complete and submit the model withdrawal form or another clear statement electronically on our website via our contact form. If you make use of this option, we will send you a confirmation of receipt of such a withdrawal (e.g. by e-mail) without undue delay.
To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal:
If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to trust in ePlaces Trading GmbH; Merkurring 33-35; 22143 Hamburg without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only required to pay for any diminished value of the goods where this diminished value is due to handling of the goods that is not necessary to check their condition, properties and functioning.
Withdrawal form as PDF.
§ 5a - Discount codes and minimum order value in the event of partial withdrawal
(1) Insofar as the customer used a voucher code or discount tied to a minimum order value when placing their order, the following applies in the event of a partial withdrawal: If, after the return, the remaining value of the goods falls below the minimum order value required for the discount, the basis for granting the discount ceases to apply.
(2) In this case, the discount granted will be taken into account on a pro-rata basis when refunding the purchase price for the returned item. The refund is calculated as the purchase price of the returned item less the total discount amount granted.
(3) The customer will in any case receive a comprehensible statement of the refund. The remaining value of the goods will be invoiced at the regular, non-discounted price.
§ 6 - Delivery time, shipping costs
(1) We generally ship worldwide. Within Germany, the delivery time is 1-2 days after receipt of payment. In the event of deviations, we will inform the customer additionally. Further details on the delivery and shipping conditions can be found under Shipping costs.
(2)
The flat-rate shipping cost (freight and packaging) for deliveries within Germany is currently EUR 4.95.
The flat-rate shipping cost for deliveries to EU member states is currently EUR 12.95.
The flat-rate shipping cost for deliveries to Switzerland is currently EUR 19.95. Invoices are issued without Swiss value-added tax (8%). Any customs duties incurred (approx. 8%) must be settled by the customer with the postal carrier or the customs office.
The flat-rate shipping cost for deliveries to the UK is currently EUR 19.95.
For deliveries to non-EU member states (except Switzerland & UK), the flat-rate shipping cost is currently EUR 29.95 per consignment.
For Germany only: From an order value of EUR 59.00, the flat-rate shipping cost is waived. This does not apply to ticket packages. For cash on delivery, additional fees of EUR 6.50 (incl. VAT) apply. Deliveries abroad require a separate agreement with regard to all costs; in these cases the separate agreement constitutes a condition precedent for the conclusion of the contract. Errors excepted.
§ 7 - Payment methods, set-off
(1) The customer may pay by advance payment, by PayPal, by instant bank transfer (Sofortüberweisung), by credit card, by cash on delivery or in cash. We reserve the right to exclude individual payment methods with regard to the customer. This applies in particular to first-time orders, orders with entrepreneurs or customers whose creditworthiness is not assured. In the case of delivery by cash on delivery, additional costs arise in addition to the regular flat-rate shipping cost, which the customer must bear.
(2) During any period of default, the consumer must pay interest on the monetary debt at a rate of 5 percentage points above the base interest rate.
(3) During any period of default, the entrepreneur must pay interest on the monetary debt at a rate of 8 percentage points above the base interest rate. With respect to an entrepreneur, we reserve the right to prove and assert a higher loss caused by the default.
(4) The customer has a right of set-off only if their counterclaims have been established by a final and binding court decision, have been acknowledged by us, or are in a close synallagmatic relationship with our claim. The customer may exercise a right of retention only if their counterclaim is based on the same contractual relationship.
(5) For foreign customers (this applies in particular to Switzerland), the additional customs costs already mentioned under §6 may arise.
Further details on the payment conditions can be found under Payment methods.
§ 8 - Transfer of risk
(1) If the buyer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the buyer upon handover, or, in the case of a sale by dispatch, upon delivery of the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the dispatch.
(2) If the buyer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold passes to the buyer only upon handover of the goods, even in the case of a sale by dispatch.
(3) Handover is deemed to have occurred if the customer is in default of acceptance.
§ 9 - Warranty
(1) If the buyer is an entrepreneur, we provide warranty for defects in the goods, initially at our discretion, by way of rectification or replacement delivery.
(2) If the buyer is a consumer, they initially have the choice of whether the subsequent performance is to be effected by rectification or replacement delivery. However, we are entitled to refuse the chosen type of subsequent performance if it is possible only at disproportionate cost and the other type of subsequent performance remains available without significant disadvantage to the consumer.
(3) If the subsequent performance fails, the customer may, as a matter of principle and at their choice, demand a reduction of the price (abatement) or rescission of the contract (withdrawal). However, in the case of only a minor non-conformity, in particular in the case of only minor defects, the customer is not entitled to withdraw from the contract.
(4) Entrepreneurs must notify us in writing of obvious defects within a period of two weeks from receipt of the goods; otherwise the assertion of warranty claims is excluded. Timely dispatch is sufficient to meet the deadline. The entrepreneur bears the full burden of proof for all conditions of the claim, in particular for the defect itself, for the time at which the defect was discovered, and for the timeliness of the notice of defect.
(5) Should delivered items exhibit obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier delivering the items. The customer is under no obligation to do so, and this is not a prerequisite for asserting claims. However, otherwise we may be unable to assert any claims against the carrier. Compliance with the above provision does not affect statutory claims, insofar as the customer has ordered as a consumer for private purposes.
(6) If, after subsequent performance has failed, the customer chooses compensation for damages, the goods remain with the customer if this is reasonable for them. The compensation is limited to the difference between the purchase price and the value of the defective item. This does not apply if we caused the breach of contract fraudulently.
(7) The limitation period for statutory claims for defects is 2 years and begins on the date of delivery, i.e. receipt of the item by the buyer. For entrepreneurs, the warranty period is one year from delivery of the goods. For used items, the warranty period is one year from delivery of the goods.
(8) If the buyer is an entrepreneur, only the manufacturer's product description is deemed agreed as the condition of the goods, as a matter of principle. Public statements, promotions or advertising by the manufacturer do not, in addition, constitute a contractual description of the condition of the goods.
(9) The customer does not receive any guarantees in the legal sense from us. Manufacturer guarantees remain unaffected by this.
§ 10 - Limitations of liability
(1) The following limitations of liability do not affect the customer's claims under product liability. Furthermore, the following limitations of liability do not apply in the case of breaches of duty that have led to injury to life, body or health attributable to us, or in the case of grossly negligent or intentional breaches of duty. In this respect, only the statutory rules and the statutory limitations of liability apply.
(2) We are not liable in the event of a slightly negligent breach of non-essential contractual obligations that do not concern cardinal obligations or obligations typical of the contract.
(3) The customer's claims for damages due to a defect become time-barred, for consumers, after two years from delivery of the goods; for entrepreneurs, the limitation period is one year from delivery of the goods.
§ 11 - Data protection
We are entitled to store and process the data received about the customer in connection with or in the context of the business relationship, within the meaning of the data protection law.
Further information on data protection.
§ 12 - Notice pursuant to the Battery Act
For batteries and rechargeable batteries purchased from trust in ePlaces Trading GmbH at https://artonvintage.com/, we guarantee free take-back.
To avoid environmental damage, batteries and electrical appliances must not be disposed of with household waste. You can hand in your old batteries free of charge at the public collection points in your municipality or anywhere batteries are sold.
The "crossed-out wheeled bin" symbol means that batteries must be collected and disposed of separately from household waste.
§ 13 - Alternative dispute resolution
The EU Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes in connection with their online order initially without involving a court. The dispute resolution platform can be accessed via the external link https://ec.europa.eu/consumers/odr/.
We endeavour to settle any disagreements arising from our contract amicably. Beyond that, we are not obliged to participate in a dispute resolution procedure and do not offer you participation in such a procedure.
§ 14 - Final provisions
(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which you have your habitual residence remain unaffected by this choice of law.
(2) If the customer is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered place of business. The same applies if the customer has no general place of jurisdiction in Germany, or if their place of residence or habitual abode is not known at the time the action is filed.
(3) Should individual provisions of the contract with the customer, including these terms and conditions, be or become wholly or partly invalid, this shall not affect the validity of the remaining provisions and regulations of the contract. The wholly or partly invalid provision shall be replaced by a mutually agreed arrangement of the parties, individually negotiated with due regard to the mutual interests; alternatively - insofar as no agreement is reached - the respective statutory provisions shall apply. The same applies in the event of a gap in the contract. In the case of wholly or partly invalid provisions of the contract, including the terms and conditions, the customer may at any time, without any negotiation, invoke the statutory provisions and demand their application.
§ 15 - Company Information
trust in ePlaces Trading GmbH
Merkurring 33-35
22143 Hamburg
Germany
VAT ID No.: DE266614457
Commercial Register Hamburg HRB 111371
Phone: 040 - 609 458 278 - Mon-Fri from 09:00 - 17:00
Fax: 040 – 43 26 4402
Email: shopify@artonvintage.com
URL: https://artonvintage.com/
Legal Form:
Limited Liability Company (GmbH)
Managing Director:
Rene Otto
Status: january 2026